Many users want a forum in the apps where they can ask questions in private from the service provider about the services, any error, doubt, etc. To have a private board, Swing2App provided features of 1:1 Customer service in bulletin board where users can ask question from admin in private.
Let’s check out this feature with the help of some business cases.
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Sample 1. e-learning Use case Course related questions |
| 1. | Admin can create a secret board for users. Secret board as the name suggests is only user specific board like 1:1 customer service. 1:1 customer service is Swing2App system defined function where UI and permissions are already set by the system. Guide to create bulletin board |
| 2. | Now when the user will ask a question it will be visible on their wall only none other except admin can see the questions. Check the image below showing user’s wall for question: |
| 3. | Admin can respond to this question from Swing2App Posts’ section. Check the image below: |
| 4. | User will receive the response as comment on the questions wall. Check the image below: |
