Many users want a forum in the apps where they can ask questions in private from the service provider about the services, any error, doubt, etc. To have a private board, Swing2App provided features of 1:1 Customer service in bulletin board where users can ask question from admin in private.
Let’s check out this feature with the help of some business cases.
Sample 1. e-learning
Use case Course related questions
|1.||Admin can create a secret board for users. Secret board as the name suggests is only user specific board like 1:1 customer service. 1:1 customer service is Swing2App system defined function where UI and permissions are already set by the system. Guide to create bulletin board|
|2.||Now when the user will ask a question it will be visible on their wall only none other except admin can see the questions. Check the image below showing user’s wall for question:|
|3.||Admin can respond to this question from Swing2App Posts’ section. Check the image below:|
|4.||User will receive the response as comment on the questions wall. Check the image below:|